• alaphic@lemmy.world
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    7 days ago

    I love that you even specifically said, “Yea, let’s check to make sure that setting exists to begin with.” To which instead of actually fucking checking, they proceed to google more about the setting and use someone else’s ‘discussion’ online of it not working as proof that it does exist, even though they were likely having that discussion because the setting didn’t exist.

    This is also how I can tell this story is 100% true.

    I don’t miss working support at all and am reminded of it like this daily

    • Clent@lemmy.dbzer0.com
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      6 days ago

      The benefit of working with open source code bases or being able to check the source for existing features.

      It’s very common for there to be hidden settings, with open source one can look at the code based but with closed source a search may be one’s only hope.