Colforge

Where did I say I was only an agent the whole time? I’ve been in a dozen roles at varying levels. Once again, sometimes generating revenue isn’t the point. Sometimes delivering a service or even just retaining customers is.

I’ve spent the last 15 years in call centers and only spent 1 year on a line of business that involved upselling. There’s plenty of lines that don’t. Yes it is common but it’s just as common to not.

I use All all the time unless I’m looking for content on a specific topic. And yeah I block the regurgitators for sure.

The urge is very strong but I like to do what I can to foster good relationships with my coworkers (especially my leadership) so I usually just go with “We spoke about the summary of the previous call. Frank would like to add/clarify that _______” to be generous.

Very shady. Because they want the plausible deniability.

I just tell them I need notes to keep track of my conversations and refer back to them frequently because my autism and ADHD causes me to question myself or forget what was discussed.

Then if they wanna push it further I can take my records to HR and ask if they feel like allowing this ADA violation to continue. Doesn’t work for everyone, I know, but it works for me!

This is why I send a “summary” of every call as a message when we’re done. I’ve had some people call me right back and tell me to delete it. I tell them if we can’t agree on what happened on the call then it didn’t and I’ll just ignore the contents of the call.