Years earlier, she had asked a boss if he would let his children fly on a plane with the litany of flaws and non-conformances he was urging her to “pencil-whip”: “Cindy, none of these planes are staying in America, they’re all going overseas,” he retorted, much to her horror.
critical thinking is when you can differentiate a multimillion dollar corporation defending itself vs. pilots and crew who have nothing to gain and a lot of risk coming out about how bad their ex-employer screwed up and swept it under the rug. this sort of stuff is not uncommon from corporations.
I am more likely to believe that Air India was screwing up because they have a history of this. If a lot of people complain about smoke coming out of places it shouldn’t be, then i would listen to them rather than the owner who pretends everything is fine.